Citigroup AI Productivity frees over 100,000 developer hours weekly by automating routine coding tasks and accelerating software development cycles. The implementation of proprietary generative AI tools, such as Citi Assist and Citi Stylus, streamlines workflows, enhances document analysis, and empowers nearly 180,000 employees globally. This AI-driven approach significantly boosts efficiency, reduces operational risks, and fosters innovation in Citigroup’s global technology teams, positioning the bank as a leader in intelligent workforce augmentation.
CEO Jane Fraser highlighted in a recent earnings call that nearly 180,000 employees across 83 countries use Citigroup’s internal AI platforms. By automating repetitive tasks, Citi’s AI allows developers to focus on complex problem solving and innovation, significantly enhancing efficiency and reducing time to market.
Citigroup’s AI strategy includes flagship applications such as Citi Assist, a natural language query tool improving internal information retrieval, and Citi Stylus, which helps employees quickly compare and analyze documents. These tools are integrated with the bank’s secure cloud infrastructure and are tailored for finance-specific terminology, ensuring compliance and data security.
The AI applications have demonstrated impressive outcomes including faster policy access, reduced document review times, enhanced knowledge sharing, and high adoption rates among staff. This AI-driven approach aids regulatory readiness, reduces operational risks, and supports sustainable innovation.
Citigroup’s digital transformation, powered by AI, sets a new benchmark for banking technology, showcasing how carefully implemented AI can elevate workforce productivity while maintaining strict governance. The bank plans to expand AI use across additional business functions and geographies, continuing to lead in intelligent automation.
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