Salesforce has officially launched Agentforce 360, a revolutionary AI platform designed to elevate human potential by seamlessly integrating AI agents with employees across workflows. The launch of Agentforce 360 marks a defining moment in the rise of the Agentic Enterprise, where AI enhances rather than replaces human capabilities.
Agentforce 360 reflects over a year of Salesforce’s dedication to perfecting agentic AI technology, growing from initial platform releases to a fully integrated solution used by thousands of customers and internally by Salesforce as Customer Zero. The platform empowers every employee with AI partners who contribute to faster, smarter decisions and more impactful customer engagement.
At its core, Agentforce 360 combines four essential components: the Agentforce 360 Platform, Data 360, Customer 360 Apps, and Slack. Together, these components form a trusted, unified ecosystem enabling AI agents to collaborate with people, access rich business context, and execute complex workflows reliably.
The Agentforce 360 Platform offers advanced conversational builders, hybrid reasoning, and voice capabilities, enabling organizations to design and deploy AI agents without complex coding. Data 360 transforms structured and unstructured data into actionable context for AI-driven workflows. Customer 360 Apps embed intelligence and institutional knowledge within AI agents that deeply understand customer processes. Slack provides a real-time conversational interface where humans and AI agents work side-by-side seamlessly.
Numerous enterprises have already realized significant benefits with Agentforce 360. Reddit reduced support case resolution times by 84%, Adecco automated after-hours candidate conversations, and OpenTable’s AI agents handle 70% of diner inquiries autonomously. These successes highlight how Agentforce 360 drives cost savings, improves service speed, and frees employees to focus on strategic tasks.
Salesforce consistently innovates on Agentforce 360 with features like Agentforce Voice for natural speech interaction, Agentforce Vibes for low-code AI app development, and observability tools to ensure accuracy and compliance at scale. Its extensive partner ecosystem also extends Agentforce’s capabilities industry-wide with integrated AI solutions.
With Agentforce 360, Salesforce is ushering in the Agentic Enterprise era where AI empowers every person and process within an organization, delivering unparalleled productivity, customer connection, and business growth.
For the latest in AI innovation and transformative enterprise technology, visit ainewstoday.org for news and expert insights!
