The Infosys Topaz Fabric platform brings a composable, interoperable, and open AI architecture that unifies data, models, and workflows to transform IT service delivery. It allows enterprises to access integrated or modular AI-driven services through a single platform, helping them streamline operations and boost productivity with agility and precision.
At the core of Infosys Topaz Fabric is a “human-in-the-loop” model, combining automation with human oversight. AI agents manage repetitive workflows while employees handle complex decisions. For instance, the Infosys AI HR agent can process travel requests and respond to employee queries through chat or email, while humans refine accuracy and ensure compliance with governance and ethical standards.
Infosys engineers work closely with enterprise teams to adapt Infosys Topaz Fabric to specific business needs. This ensures seamless alignment with legacy systems, IT workflows, and operational priorities, enabling faster delivery, improved accuracy, and measurable business outcomes without disrupting existing technology stacks.
Infosys Topaz Fabric powers a broad spectrum of enterprise services including IT operations, digital transformation, quality engineering, and cybersecurity. Its unified structure replaces fragmented point tools with a single AI-powered platform capable of scaling across departments, cutting costs, and improving service resilience.
According to Satish HC, Chief Delivery Officer at Infosys, Infosys Topaz Fabric combines “AI’s transformative power with human creativity,” empowering clients to strengthen service delivery, maximize existing tech investments, and create competitive agility in fast-changing markets.
Its modular architecture enables seamless integration with partner ecosystems and AI-native startups, letting businesses combine Infosys Topaz Fabric with best-in-class external tools. This flexibility ensures organizations avoid vendor lock-in and can evolve with the rapid pace of AI innovation.
Early adopters like Nu Skin are already leveraging Infosys Topaz Fabric to improve IT operations while maintaining system continuity. This demonstrates how enterprises can adopt composable AI stacks incrementally, optimizing value creation without the need for complete infrastructure overhauls.
Infosys Topaz Fabric marks a pivotal step in the enterprise AI market, designed to move organizations beyond limited pilots into scalable AI transformation. With pre-built agents, workflow templates, and deep contextual support, Infosys helps enterprises unlock real operational gains from AI investments.
Looking ahead, the platform’s success will depend on how effectively it delivers measurable automation benefits, adapts to evolving AI models, and scales across diverse industries. Infosys Topaz Fabric’s focus on flexibility, collaboration, and sustained innovation positions it as a strong foundation for enterprise-wide AI transformation.
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